maxim88 Account & Payment FAQ

If you forget your password, click the "Forgot your password?" link on the member login page. Enter your email address or username, and we will send you a password-reset link by email. Click the link in the email to set a new password. The reset link expires after 24 hours for security.

If you do not receive the email, check your spam folder or wait a few minutes — email can take time to arrive. If you still do not see it after subject to verification, contact our support team in English. We can verify your identity and help you reset your password manually. We may ask you to confirm your registered mobile number or upload a photo ID to prevent unauthorized access.

Once you set a new password, sign in immediately and do not share it with anyone. If you suspect someone else knows your password, contact us right away so we can review your account for unauthorized activity.

If you notice unusual activity on your maxim88 account — login from a city you do not recognize, a balance change you did not make, or a failed withdrawal — contact our support team immediately. Do not attempt to log in again; repeated login attempts may trigger a temporary lockout for your protection.

When you contact us, provide the email or username associated with your account and describe the issue in detail. We will lock your account temporarily, review transaction logs, and verify your identity. If we confirm unauthorized access, we can reset your password, cancel pending transactions, and help you recover your account. Be ready to answer security questions or upload a photo ID.

Our support team in English responds to account-access issues with high priority — typically within a few hours during business hours. Do not share your password or recovery codes with anyone, including our support team.

When you request a withdrawal on maxim88, our team reviews the request to check that your account is in good standing and that the amount and method are valid. Most withdrawal requests are approved within one business day. Once approved, the funds are sent to your bank or payment app (DANA, e-wallet, mobile banking, local payment, online payment, e-wallet, mobile banking, local payment, online payment, e-wallet). The arrival time depends on your payment method — bank transfers may take 1–3 business days; e-wallet transfers may arrive within minutes to a few hours.

Withdrawals requested during holidays (Idul Fitri, Idul Adha, Imlek, Nyepi) or after business hours are processed the next business day. If your withdrawal has not arrived 3 business days after approval, contact our support team to trace the transaction with your payment provider.

You can only withdraw to the payment method you used to deposit. This is a security measure to prevent fraud and comply with anti-money-laundering rules.

If you deposit via mobile banking, local payment, online payment, e-wallet, mobile banking, local payment, or bank transfer (online payment, e-wallet, mobile banking, local payment) and the transaction fails, the money usually returns to your payment method within 1–3 business days. Refund times depend on your bank or e-wallet provider.

If you do not see the refund after 3 business days, or if your maxim88 account shows a "pending" balance that has not cleared, contact our support team. Provide your transaction ID (from your bank or payment app) and your maxim88 username. We will investigate with your payment provider to locate the funds and resolve the issue. Do not deposit again until the first transaction is resolved, or you may create a duplicate charge.

Common causes of failed deposits are incorrect account details, insufficient funds, or network interruption. Our support team can guide you on how to retry safely.

Before you play slot games (Aviator, Sweet Bonanza, Gates of Olympus, Fortune Tiger, Mahjong Ways), live-dealer tables, sportsbook, or esports markets, read our terms and conditions. The terms cover account eligibility, deposit and withdrawal rules, game rules, tournament structure, bonus terms, and dispute resolution. They also state that our services are available only where local law permits.

For slots, understand that each game has its own payout percentage (RTP — return to player) and volatility. Tournament rules vary by event — some run daily, others weekly. Live-dealer tables follow standard casino rules (blackjack, roulette, baccarat, Dragon Tiger) and are played in real time with live dealers. Sportsbook coverage includes Liga 1, Piala AFF, Champions League, Premier League, MotoGP, badminton, and esports (Mobile Legends, Free Fire, PUBG Mobile).

If a rule is unclear, ask our support team before you play. We explain odds calculation, bonus wagering, tournament entry, and payout eligibility.

Bonus offers vary by campaign and season. When we run a bonus, we post the terms clearly on our site — what the bonus is, how to claim it, and what you must do to use it. Typical terms state a bonus is available for a limited time, applies to specific games or betting markets, and has a wagering requirement (you must bet the bonus amount a certain number of times before you can withdraw).

Bonuses may have restrictions: not available to all countries, not available during major holidays (Idul Fitri, Idul Adha), or not available on certain payment methods. Read the terms for your bonus before you claim it. If the bonus does not appear in your account after you meet the requirements, contact our support team — we can investigate and credit the bonus if you qualify.

We do not offer fixed bonus amounts; bonus calculations depend on your deposit and local promotions. Never trust unsolicited bonus offers from third parties claiming to represent maxim88 — contact us directly if you have questions.

Our support team in English responds to queries during business hours. Most account questions, payment troubleshooting, and verification issues are answered within 24 hours. Urgent issues (account access, failed withdrawals, suspected fraud) are prioritized — we aim to respond within a few hours during business hours.

Queries sent after business hours, on weekends, or during public holidays are queued and answered the next business day. For time-sensitive issues, include "Urgent" in your subject line so we prioritize your request. If you do not receive a response within 48 hours during the business week, follow up by replying to your ticket or contacting us again.

We monitor all query channels closely. If you contact us multiple times about the same issue, please reference your original ticket number so we can link your messages and avoid duplicate investigations.

No. Each person is allowed only one maxim88 account. Creating multiple accounts violates our terms and conditions. If we detect duplicate accounts linked to the same person (same email, phone number, ID, IP address, or payment method), we close all accounts and may forfeit any balances.

Multiple accounts are also used for fraud and money laundering, which we monitor for and report to authorities. If you need to change the information on your account (email, mobile number, or registered name), contact our support team — we can update these details for you without closing your account.

If you accidentally created a second account, contact us immediately. We can review your situation and may be able to recover it if you have not violated other terms.